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Frequently Asked Questions

General Questions

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General Questions

Q: Is shipping free?
A:

Yes, shipping is free for all orders in the United States. Please call us for pricing and estimated shipping time if you would like to order outside of the US.

Q: How long will it take for my order to be shipped?
A:

Once you give your approved signature for your order, we will begin the process of creating your custom designed cufflinks. This process takes approximately 2-3 weeks. If you are in need of a rush order, please contact us and we will assist you. Orders placed during major holidays, i.e. Christmas, Fathers Day, Valentines Day may take more time. Please call us to discuss any special rush order requests. Shipped orders can be checked on by accessing the Fedex or UPS website and entering the tracking information we provide you in your order confirmation email.

Q: How do I know my product is made out of real silver/gold/platinum?
A:

All of our Cuffhim.com products are stamped on the underside of the jewelry \with a “925 (silver), 14k, 18k or PLAT” stamp to ensure they are made with the correct amount of metal.

Q: How do I clean/care for my cufflinks?
A:

Cufflinks should be stored away in the box they came in when not in use. You can clean them with a soft jewelry cloth at home. If they are heavily worn they will need to be re-polished by a professional jeweler. Cuffhim.com offers you this service for a fee of $75.00 which includes shipping (to and from), polishing and steam cleaning your cufflinks to look like new again. If you have diamonds in your cufflinks, you can clean them by brushing them with a very soft, clean toothbrush and gentle soap. Having them professionally cleaned in an ultrasonic cleaner by a jewelry store is best.

Q: Can I return an order?
A:

Cuffhim.com cufflinks are one-of-a-kind and completely customized products. They cannot be resold to another customer and therefore cannot be returned once you have given your signed approval to order them. There are no exceptions.

Q: What form of payments do you accept?
A:

We accept all major credit cards including Mastercard, Visa, American Express and Discover.

Q: Is it safe to use my credit card on this site?
A:

Yes, we offer the best SSL encrypted software to protect your personal information. Although there is no such thing as 100% guaranteed protection, Cuffhim.com in partner with Americaneagle.com, our web service provider, is using you the best information protection software possible to ensure your safety. Please review our Privacy Policy for more information.

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